| Customer service is our goal and always our
first and foremost concern.
Upon delivery of your Grade 1 Swiss Timepiece you have a
30 day inspection period.
During this time you may inspect the watch. At any time
you may return the watch to us for a complete refund
If you chose not to keep your watch and/or are not happy
with it you may return during the 30 day inspection period
for either a refund or an exchange.
We ask for the following if you send in your timepiece:
- All links be returned to us with your watch if you
have the watch fitted to your wrist.
- Honor the 30 day inspection period
- Include a note with your watch including your full
name or the purchaser's name. Explain the reason you are
returning the watch or exchanging it. Include your
shipping address, day and night telephone contact numbers.
- Email us first before you send it back. In some cases
service staff prefer to contact our clients personally on
the telephone to discuss matters.
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